Placing an Online Order
HOW CAN I PLACE AN ORDER IN THE ONLINE SHOP?
HOW CAN I SEE THE TOTAL COST OF MY ORDER?
ARE TAXES/IMPORT DUTIES INCLUDED IN THE TOTAL COST OF MY ORDER?
HOW CAN I FOLLOW THE STATUS OF MY ORDER?
WHICH COUNTRIES DO YOU SHIP TO?
CAN I CANCEL OR CHANGE AN ORDER?
HOW CAN ONE ARRANGE A VAT REFUND FOR A BUSINESS?
DOES VLISCO DISTRIBUTE PHYSICAL CATALOGUES AND CLOTH SAMPLES?
NEED ASSISTANCE?
Payment Options
HOW CAN I PAY FOR MY ORDER?
WHAT IS THE CARD VERIFICATION CODE (CVC) THAT IS REQUIRED FOR MY CREDIT CARD PAYMENT AND WHERE CAN I FIND THIS CODE?
WHAT IS 3D AUTHENTICATION?
WHY HAS MY PAYMENT BEEN DECLINED?
ARE TAXES/IMPORT DUTIES INCLUDED IN THE TOTAL COST OF MY ORDER?
Delivery Times
WHAT ARE MY ESTIMATED DELIVERY TIMES?
HOW CAN I TRACK MY ORDER?
CAN I RESCHEDULE MY DELIVERY?
Delivery Costs
DOES VLISCO OFFER FREE DELIVERY?
ARE TAXES/IMPORT DUTIES INCLUDED IN THE TOTAL PRICE OF MY ORDER?
Returns
IS IT POSSIBLE TO RETURN MY ORDER?
HOW CAN I RETURN MY ORDER?
CAN I EXCHANGE ITEMS?
Wash & Care
SATIN ROYAL
Grand Super-Wax
SUPER-WAX - without embellishment
Super-Wax – with embellishment
Wax Hollandais - without embellishment
Wax Hollandais – with embellishment
SKY WAX
Wax GlitterGlam
JAVA
General Product Information
WHAT IS THE CONVERSION OF YARDS TO METRES?
WHAT IS THE WIDTH OF A VLISCO FABRIC?
WHAT IS THE SIZE OF THE FABRIC SHOWN ON THE PICTURE IN THE WEBSHOP?
WHAT IS WAX HOLLANDAIS?
WHAT IS SUPER-WAX?
WHAT IS GRAND SUPER-WAX?
WHAT IS VLISCO’S PREMIUM COTTON?
CAN I BUY VLISCO SEWING PATTERNS TO MAKE GARMENTS WITH VLISCO FABRICS?
Vlisco Verify
AUTHENTICATE YOUR FABRIC WITH VLISCO VERIFY
Identifying an Authentic Vlisco Wax Hollandais
THE SUN
THE DESIGN NUMBER
THE SELVEDGE
THE LABEL
HOLOSPOT OR QR-CODE
Identifying an Authentic Vlisco Super-Wax
THE ICONIC SUPER-WAX LABEL
THE SUN
THE DESIGN NUMBER
THE SELVEDGE
HOLOSPOT OR QR-CODE
Placing a Wholesale order
DO I NEED TO HAVE A WHOLESALE CUSTOMER ACCOUNT BEFORE I CAN PLACE AN ORDER VIA THE B2B PORTAL?
HOW CAN I MAKE AN ORDER IN THE B2B ORDER PORTAL?
HOW CAN I GET THE TOTAL COST OF MY ORDER?
HOW CAN I FOLLOW THE STATUS OF MY ORDER?
WHICH COUNTRIES DO YOU SERVICE?
WHAT IS THE MINIMUM ORDER QUANTITY?
DO YOU CHARGE VAT?
Payment Methods
HOW CAN I PAY FOR MY WHOLESALE ORDER?
WHAT REFERENCE DO I USE FOR THE BANK TRANSFER SO VLISCO CAN TRACK MY PAYMENT?
HOW MANY DAYS DO I HAVE TO FULFIL THE PAYMENT?
Delivery
WHAT IS THE STANDARD DELIVERY CONDITION?
WHAT IS THE STANDARD SHIPPING METHOD?
WHAT ARE THE ALTERNATIVE METHODS OF SHIPPING: ‘TRANSFER TO MY STOCK’ AND ‘EX-WORKS’?
WHAT ARE THE TRANSPORTATION COSTS?
WHAT ARE THE DELIVERY LEAD TIMES?
CAN I ARRANGE THE TRANSPORT MYSELF?
Returns – Exchanges – Refunds
IS IT POSSIBLE TO CANCEL MY WHOLESALE ORDER?
HOW CAN I RETURN MY WHOLESALE ORDER?
Wholesale Customer Service
WHERE CAN I GET HELP OR ADDITIONAL INFORMATION?
CAN I COME TO THE NETHERLANDS AND BUY DIRECTLY FROM THE FACTORY IN HELMOND?
Distributors
DISTRIBUTORS
My Vlisco Outfit
GETTING FEATURED ON MY VLISCO OUTFIT
PRIVACY & COPYRIGHT TERMS AND CONDITIONS