• Show all
  • Ordering Online
  • Shipping
  • Returns
  • Product Information
  • Identifying an Original Vlisco Fabric
  • Vlisco Wholesale
  • #YesVlisco

Placing an Online Order

HOW CAN I PLACE AN ORDER IN THE ONLINE SHOP?
HOW CAN I SEE THE TOTAL COST OF MY ORDER?
ARE TAXES/IMPORT DUTIES INCLUDED IN THE TOTAL COST OF MY ORDER?
HOW CAN I FOLLOW THE STATUS OF MY ORDER?
CAN I CANCEL OR CHANGE AN ORDER?
HOW CAN ONE ARRANGE A VAT REFUND FOR A BUSINESS?
DOES VLISCO DISTRIBUTE PHYSICAL CATALOGUES AND CLOTH SAMPLES?
NEED ASSISTANCE?

Payment Options

HOW CAN I PAY FOR MY ORDER?
WHAT IS THE CARD VERIFICATION CODE (CVC) THAT IS REQUIRED FOR MY CREDIT CARD PAYMENT AND WHERE CAN I FIND THIS CODE?
WHAT IS 3D AUTHENTICATION?
WHY HAS MY PAYMENT BEEN DECLINED?
ARE TAXES/IMPORT DUTIES INCLUDED IN THE TOTAL COST OF MY ORDER?

Delivery Times

Does Vlisco offer expedited shipping?
WHAT ARE MY ESTIMATED DELIVERY TIMES?
HOW CAN I TRACK MY ORDER?
CAN I RESCHEDULE MY DELIVERY?

Delivery Costs

Does Vlisco ship worldwide?
DOES VLISCO OFFER FREE DELIVERY?
ARE TAXES/IMPORT DUTIES INCLUDED IN THE TOTAL PRICE OF MY ORDER?

Returns

IS IT POSSIBLE TO RETURN MY ORDER?
HOW CAN I RETURN MY ORDER?
CAN I EXCHANGE ITEMS?

Wash & Care

SATIN ROYAL
Grand Super-Wax
SUPER-WAX - without embellishment
Super-Wax – with embellishment
Wax Hollandais - without embellishment
Wax Hollandais – with embellishment
Wax Hollandais Poplin
SKY WAX
Wax GlitterGlam
JAVA

General Product Information

WHAT IS THE CONVERSION OF YARDS TO METRES?
WHAT IS THE WIDTH OF A VLISCO FABRIC?
WHAT IS THE SIZE OF THE FABRIC SHOWN ON THE PICTURE IN THE WEBSHOP?
WHAT IS WAX HOLLANDAIS?
WHAT IS SUPER-WAX?
WHAT IS GRAND SUPER-WAX?
WHAT IS VLISCO’S PREMIUM COTTON?
CAN I BUY VLISCO SEWING PATTERNS TO MAKE GARMENTS WITH VLISCO FABRICS?

Vlisco Verify

AUTHENTICATE YOUR FABRIC WITH VLISCO VERIFY

Identifying an Authentic Vlisco Wax Hollandais

THE SUN
THE DESIGN NUMBER
THE SELVEDGE
THE LABEL
HOLOSPOT OR QR-CODE

Identifying an Authentic Vlisco Super-Wax

THE ICONIC SUPER-WAX LABEL
THE SUN
THE DESIGN NUMBER
THE SELVEDGE
HOLOSPOT OR QR-CODE

Placing a Wholesale order

DO I NEED TO HAVE A WHOLESALE CUSTOMER ACCOUNT BEFORE I CAN PLACE AN ORDER VIA THE B2B PORTAL?
HOW CAN I MAKE AN ORDER IN THE B2B ORDER PORTAL?
HOW CAN I GET THE TOTAL COST OF MY ORDER?
HOW CAN I FOLLOW THE STATUS OF MY ORDER?
WHICH COUNTRIES DO YOU SERVICE?
WHAT IS THE MINIMUM ORDER QUANTITY?
DO YOU CHARGE VAT?

Payment Methods

HOW CAN I PAY FOR MY WHOLESALE ORDER?
WHAT REFERENCE DO I USE FOR THE BANK TRANSFER SO VLISCO CAN TRACK MY PAYMENT?
HOW MANY DAYS DO I HAVE TO FULFIL THE PAYMENT?

Delivery

WHAT IS THE STANDARD DELIVERY CONDITION?
WHAT IS THE STANDARD SHIPPING METHOD?
WHAT ARE THE ALTERNATIVE METHODS OF SHIPPING: ‘TRANSFER TO MY STOCK’ AND ‘EX-WORKS’?
WHAT ARE THE TRANSPORTATION COSTS?
WHAT ARE THE DELIVERY LEAD TIMES?
CAN I ARRANGE THE TRANSPORT MYSELF?

Returns – Exchanges – Refunds

IS IT POSSIBLE TO CANCEL MY WHOLESALE ORDER?
HOW CAN I RETURN MY WHOLESALE ORDER?

Wholesale Customer Service

WHERE CAN I GET HELP OR ADDITIONAL INFORMATION?
CAN I COME TO THE NETHERLANDS AND BUY DIRECTLY FROM THE FACTORY IN HELMOND?

Distributors

DISTRIBUTORS

My Vlisco Outfit

GETTING FEATURED ON MY VLISCO OUTFIT
PRIVACY & COPYRIGHT TERMS AND CONDITIONS